Shipping policy

Orders are generally processed within 7-14 business days.

Germany : Standard flat rate 8 Euro for up to 3kg. Shipping cost is calculated by weight of total orders.

Worldwide : All orders are shipped from Germany. The shipping cost of all international orders will be determined by your region, and the individual weights of each product calculated according to current German Post rates which will be displayed before you confirm payment. 


Payment policy

We gladly accept paypal and direct bank transfer.


For all returns if you can please be in touch with onstudio.gerswalde@gmail.com

Please send your returns back within 14 days after of receiving your order. 

Exchange is subject to availability and we recommend submitting your request via email promptly to arrange the exchange.

All items need to be returned to us promptly and costs of return are at the expense of the customer.

Once the item has been received they will undergo a quality review and once cleared, you will either receive your new items (for exchange). 


Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and you will not receive marketing emails from us just because you have placed an order in the past. 

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